HIPAA-compliant virtual front desk, patient intake, and calendar management built specifically for mental health and medical private practices.
A covered Tuesday
Handled, not queued
Every item above happens inside your own EHR and VoIP line. Nothing moves to a platform you do not already own.
Business Associate Agreement executed day one.
We work directly inside your SimplePractice, TherapyNotes, or TheraNest account.
Client voicemails returned within two hours during business hours.
A domestic team on Central time, not an offshore call floor.
Four coordinated functions run continuously in the background of your practice. You keep your EHR, your phone line, and your clinical judgment. We take everything that pulls you away from them.
Inbound and outbound call management through your own HIPAA-compliant VoIP line, so every caller reaches a trained coordinator instead of a full mailbox.
Registration packages and consent forms sent, chased, and audited for completeness before the first session — not discovered incomplete during it.
Real-time schedule control across every provider on your roster, with confirmation protocols that protect your billable hours from no-shows.
Continuous monitoring and sorting of everything that lands in the practice inbox, so what needs a clinician reaches one and nothing else does.
Tier 1 covers administrative support, intake, and calendar management for your primary practice provider, and is open now. Tiers 2 and 3 add revenue cycle management; both are published in full below and are closed to new clients at this time.
Tier 1
Covers administrative support, intake, and calendar management for the Primary Practice Provider.
Running a multi-provider practice? Simply select your number of additional provider seats to calculate your monthly retainer.
Estimate only. Final scope is confirmed in writing alongside your Business Associate Agreement.
Group practice add-on
Each additional clinician on your roster is covered at a flat monthly rate. No tiered jumps, no recontracting when you hire.
One-time setup fee
Covers calendar architecture, intake mapping, and orientation for the new seat so the coordinator is productive on day one.
Out-of-scope projects
For custom historical auditing or practice migration support. Quoted and approved before any hour is worked.
Partner & Save Referral Program
Earn a permanent $50/month credit off your retainer for every active practice you refer.
Lower your monthly practice overhead simply by connecting us with fellow practice owners.
Revenue cycle tiers
Both revenue cycle tiers are documented here in full so you can plan against real numbers. Neither is open for enrollment right now — ask to be told when capacity opens.
Tier 2
Not Currently Accepting New ClientsFull claim lifecycle management billed against what the practice actually collects, with a minimum account floor so coverage stays staffed in slower months.
This tier is closed to new enrollment. Join the notification list and we will reach out when capacity opens.
Tier 3
Not Currently Accepting New ClientsTier 1 coordination and Tier 2 revenue cycle management run as one engagement — a base retainer for the front office plus a reduced performance rate on collections.
This tier is closed to new enrollment. Join the notification list and we will reach out when capacity opens.
Handing over your phone line and your EHR credentials is not a small ask. These are the commitments that make it a reasonable one.
Coverage runs Monday through Friday, 8:00 AM to 4:00 PM CST, with a 2-hour SLA buffer on returned client voicemails. You always know when the desk is staffed.
Separate browser profiles, unique credentials, and sandboxed environments per practice. Your client data is never pooled with another practice, ever.
Active commercial coverage including Errors & Omissions / Professional Liability, Cyber Liability, and General Liability — verifiable before you sign.
A 15-day annual time-off policy with 14 days advance notice on planned leave, plus scheduled closures aligned to major federal holidays. No surprise gaps.
Lower your monthly practice overhead simply by connecting us with fellow practice owners.
Earn a permanent $50/month credit off your monthly base retainer or minimum floor for every active practice you refer.
No caps on savings. Refer 2 practices to save $100/month; refer 4 practices to save $200/month.
Credits apply automatically to every monthly invoice for as long as your referred practice stays with us.
How it works
Step 01
Connect us with a colleague or practice owner who needs front-desk or billing support.
Step 02
We build a custom workflow for their practice and onboard them seamlessly.
Step 03
Once their contract goes live, your $50/month credit is automatically applied to your next retainer invoice.
Stacked savings
Credits are applied per active referred practice. There is no cap on how many you stack.
Credits offset your monthly base retainer or minimum floor fee for as long as each referred practice keeps an active account.
Referred clients must identify the referring practice during intake or consultation. Credits are stackable up to 100% of your total monthly base retainer or minimum floor fee and remain active as long as the referred practice maintains an active account.
You do not need a decision or a budget to start. Share how your practice runs today and we will tell you honestly whether we can take work off your plate.
We walk through where calls, intake, and scheduling are actually breaking down in your week. No pitch deck.
You get a written scope, a seat count, and a Business Associate Agreement before any credential changes hands.
Calendar architecture, intake mapping, and orientation are set up inside your existing EHR. No new software to buy.
Please keep this form free of protected health information. It is for practice-level details only — PHI is exchanged after your BAA is executed.